CIS-CSM Communities Practice Question
An organization wants to ensure that inappropriate community posts are automatically flagged for review before they become publicly visible on the CSM portal. Which configuration should the administrator implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure moderation rules in Community Administration to intercept and flag content matching specific criteria
Community moderation rules allow administrators to configure automated filters that flag posts containing specific keywords or reported criteria for moderator review.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure moderation rules in Community Administration to intercept and flag content matching specific criteria
Why this is correct
Correct. Community moderation rules allow organizations to automatically flag content based on keywords, spam patterns, or author thresholds.
- ✗
Modify the Case creation UI Policy
Why it's wrong here
Incorrect. UI policies control field visibility and behavior on forms, not community moderation.
- ✗
Write an inbound email action on the kb_knowledge table
Why it's wrong here
Incorrect. Community posts reside on community-specific tables, not kb_knowledge.
- ✗
Set the system property glide.cs.moderation.auto_delete to true
Why it's wrong here
Incorrect. This property does not exist for automated deletion.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.