CIS-CSM Knowledge Management Practice Question
An organization has configured AI Search for their CSM Customer Service Portal. When users search for articles, they want synonyms like 'bill' and 'invoice' to be treated identically. Where are AI Search search profiles and synonym configurations managed?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AI Search > Search Administration > Synonym Dictionaries and Search Profiles
AI Search configuration is managed via AI Search application menus, specifically search profiles and synonym dictionaries.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Knowledge Management > AI Search Mappings
Why it's wrong here
This is not the correct navigation path for AI Search setup.
- ✗
System Definition > Text Search Synonym Tables
Why it's wrong here
Text search tables apply to legacy global text search, not AI Search.
- ✓
AI Search > Search Administration > Synonym Dictionaries and Search Profiles
Why this is correct
AI Search uses dedicated administration modules for search profiles, synonym dictionaries, and genius results.
- ✗
Contextual Search > Legacy Synonyms
Why it's wrong here
AI Search uses its own configuration separate from legacy Contextual Search synonym setups.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.