CIS-CSM Service Level Agreements Practice Question
An implementation specialist notices that SLA workflow notifications are firing twice for a single breach event. Upon inspecting the SLA Definition, what is the most likely cause of this behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Both an SLA Workflow and SLA Email Notifications are configured to trigger on the same breach event.
Duplicate triggers can occur if both a legacy SLA workflow and modern SLA email/notification features are configured simultaneously for breach.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Task SLA table has duplicate dictionary entries.
Why it's wrong here
Dictionary entries do not cause duplicate workflow execution.
- ✗
The background worker job is scheduled to run twice every minute.
Why it's wrong here
Running job frequencies affect timing, not duplication of workflow execution paths.
- ✗
The Case table business rules are firing recursively.
Why it's wrong here
Recursive business rules usually cause stack overflows, not specific SLA workflow duplication.
- ✓
Both an SLA Workflow and SLA Email Notifications are configured to trigger on the same breach event.
Why this is correct
Having an active workflow containing notification activities alongside modern SLA notification records configured for the same event will cause duplicate alerts.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.