CIS-CSM Communities Practice Question
An implementation specialist is configuring community notification settings so users receive alerts regarding discussions they follow. Which TWO actions or components are part of configuring community notifications out-of-the-box? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Modifying the Email Notification records configured for the sn_communities_content table
Community notifications rely on subscription preferences and specific notification definitions tailored for community content events.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disabling the global system property glide.email.activity.community
Why it's wrong here
This property does not exist in standard ServiceNow architecture.
- ✗
Writing custom webhooks to an external mail server for every forum insert
Why it's wrong here
Custom webhooks are not required; standard notification channels handle this natively.
- ✓
Modifying the Email Notification records configured for the sn_communities_content table
Why this is correct
Out-of-the-box notification records handle email dispatches when events occur on community content tables.
- ✓
Configuring subscription records on forums, topics, or content items for individual users
Why this is correct
Users can subscribe to specific community content items or forums to trigger notification events.
- ✗
Enabling Connect Chat routing rules for all community subscriptions
Why it's wrong here
Connect Chat is separate from community subscription email alerts.
About these practice questions
Courseiva writes every CIS-CSM question from scratch — 330 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.