CIS-CSM Account And Contact Management Practice Question
An enterprise customer requests that their primary IT director be given administrative privileges over all other contacts belonging to their corporate account within the Customer Service Portal. Which role should be assigned to this contact?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
sn_customerservice.admin
The sn_customerservice.admin role provides administrative capabilities for contacts within their account.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
sn_customerservice.admin
Why this is correct
This role allows external contacts to manage other contacts and cases within their account.
- ✗
sn_customerservice_agent
Why it's wrong here
This is an internal agent role, not for external contacts.
- ✗
sn_customerservice.consumer
Why it's wrong here
This role is for individual consumers, not account contacts.
- ✗
sn_customerservice.partner
Why it's wrong here
This role is for partner organizations.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.