CIS-CSM Service Level Agreements Practice Question
An enterprise CSM customer requires strict auditing of SLA modifications. Which THREE tables or logs are involved when tracking changes to SLA definitions and runtime instances? (Choice three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Task SLA [task_sla] table where runtime instance adjustments are recorded.
Audit logs, SLA definitions, and task SLA tables track modifications.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Task SLA [task_sla] table where runtime instance adjustments are recorded.
Why this is correct
Runtime state changes occur on the Task SLA table.
- ✗
Workflow Context [wf_context] table for auditing SLA email deliveries.
Why it's wrong here
Workflow context tracks workflow execution, not general email delivery logs.
- ✓
System Audit [sys_audit] table which tracks field-level changes on Contract SLA and Task SLA records.
Why this is correct
Sys audit records all field updates when auditing is enabled on tables.
- ✗
Service Portal Widget Log [sp_widget_log] for tracking portal SLA rendering.
Why it's wrong here
Portals do not log SLA definition audit trails.
- ✓
Contract SLA [contract_sla] table where definition updates are stored.
Why this is correct
Definition changes occur directly on the Contract SLA table.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
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