CIS-CSM Communities Practice Question
An administrator is configuring Contextual Search to deflect cases using community content. They notice that internal-only community forums are appearing in search results for external consumers. How should the administrator fix this security exposure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure search sources and community forum user criteria exclude external consumers from internal forums
Contextual Search search sources respect user criteria and access controls, but search source configurations must ensure that restricted tables or forums apply appropriate query constraints.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure search sources and community forum user criteria exclude external consumers from internal forums
Why this is correct
Correct. Ensuring proper user criteria on the forum and validating search source query definitions prevents unauthorized content from surfacing in search deflection.
- ✗
Delete all search sources and rely entirely on global text search
Why it's wrong here
Incorrect. Global text search is legacy and deleting search sources breaks case deflection.
- ✗
Add a client script to hide search results in the browser DOM
Why it's wrong here
DOM manipulation is insecure because the underlying data is still transmitted to the client.
- ✗
Disable Contextual Search globally during business hours
Why it's wrong here
Incorrect. Disabling search defeats the purpose of case deflection.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.