CIS-CSM Service Level Agreements Practice Question
An administrator is configuring a complex SLA workflow for CSM that includes timer activities and conditional branches. Which THREE behaviors should the administrator keep in mind regarding SLA workflow execution? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
SLA workflow timers are independent of the core SLA schedule unless explicitly scripted.
SLA workflows attach upon SLA start, detach upon stop/cancel, and operate asynchronously.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
SLA workflows automatically modify the base duration of the Task SLA record upon completion.
Why it's wrong here
Workflows cannot alter the base duration of an already running task SLA instance.
- ✓
SLA workflow timers are independent of the core SLA schedule unless explicitly scripted.
Why this is correct
Workflow timers measure wall-clock or workflow delays unless tied explicitly to schedule objects.
- ✗
SLA workflows run synchronously on the client browser before the form saves.
Why it's wrong here
Workflows execute entirely on the server side in the background.
- ✓
SLA workflows attach when the Task SLA instance is created and start executing concurrently with the SLA timer.
Why this is correct
The workflow instance spawns upon Task SLA attachment and runs in parallel with the timer.
- ✓
If the Task SLA is stopped or cancelled, any active SLA workflow context is automatically cancelled.
Why this is correct
Lifecycle termination of the Task SLA cleans up and cancels its associated workflow context.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.