CIS-CSM Account And Contact Management Practice Question
A system administrator is setting up entitlements for a major account. The account has a total of 100 support hours per year, regardless of which contact submits the case. Which field on the Entitlement form should be configured to enforce this account-wide limit?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Account
Entitlements can be tied to accounts and restrict consumption globally for that account.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service contract
Why it's wrong here
Service contracts group entitlements but do not define the account-level restriction directly.
- ✗
Product
Why it's wrong here
Product restricts the entitlement to specific catalog items or assets.
- ✗
Contact
Why it's wrong here
Setting the Contact field restricts the entitlement to a single specific individual.
- ✓
Account
Why this is correct
Setting the Account field restricts the entitlement pool to all contacts belonging to that specific account.
About these practice questions
This CIS-CSM question is part of Courseiva's 328-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.