CIS-CSM Knowledge Management Practice Question
A CSM organization requires that knowledge articles created by external partners must undergo a two-step approval process (first by a partner lead, then by an internal knowledge manager). How should this be implemented?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
By configuring a multi-step approval workflow or Flow Designer flow assigned to the knowledge base
Custom workflows or Flow Designer flows assigned to the knowledge base manage multi-step approvals.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
By setting up multiple User Criteria records on the knowledge base
Why it's wrong here
User Criteria controls read/write access, not approval workflows.
- ✓
By configuring a multi-step approval workflow or Flow Designer flow assigned to the knowledge base
Why this is correct
Knowledge bases can utilize custom workflows or flows that incorporate multiple approval stages based on author criteria.
- ✗
By modifying the sn_customerservice_case approval engine
Why it's wrong here
Case approval engines do not govern knowledge article approvals.
- ✗
By configuring Contextual Search approval rules
Why it's wrong here
Contextual Search does not handle approvals.
About these practice questions
One of 328 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.