CIS-CSM Knowledge Management Practice Question
A CSM organization requires that all newly created articles in the 'Customer Support' knowledge base must be approved by a Knowledge Manager before publication. Where is this approval workflow configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
On the Knowledge Base form using the 'Workflow' or 'Article Workflow' field
Knowledge workflows are determined by the workflow field or advanced workflow configurations on the Knowledge Base form.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Inside the Contextual Search application rules
Why it's wrong here
Contextual Search handles search suggestions, not article approval workflows.
- ✗
In the Knowledge Management Service Portal properties
Why it's wrong here
Portal properties govern portal display, not article approval routing.
- ✗
Via System Policy > Approvals
Why it's wrong here
Knowledge workflows use native workflow engine or Flow Designer, not generic system policy approval rules.
- ✓
On the Knowledge Base form using the 'Workflow' or 'Article Workflow' field
Why this is correct
The workflow governing an article's lifecycle is defined at the Knowledge Base level.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.