CIS-CSM Knowledge Management Practice Question
A CSM knowledge manager wants to ensure that specific knowledge articles are only visible to external consumer accounts located in North America. Which THREE configuration elements should the specialist use? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Applying the User Criteria record to the 'Can Read' related list of the Knowledge Base
Geographic restrictions can be achieved using User Criteria scripting, Company attributes, or location-based user criteria.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configuring Contextual Search result filters based on browser cookies
Why it's wrong here
Browser cookies are not a secure or standard method for knowledge access control.
- ✓
Applying the User Criteria record to the 'Can Read' related list of the Knowledge Base
Why this is correct
User Criteria records are linked to knowledge bases via Can Read / Cannot Read related lists.
- ✗
Modifying the kb_knowledge table ACLs with hardcoded geographic checks
Why it's wrong here
ACL modifications are discouraged when User Criteria is the standard framework.
- ✓
User Criteria configured to check user company or location attributes
Why this is correct
User Criteria can evaluate user location or company attributes to restrict access.
- ✓
Scripted User Criteria evaluating geographic region or country code
Why this is correct
Scripted user criteria can evaluate complex conditions like country codes.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.