CIS-CSM Knowledge Management Practice Question
A CSM knowledge base needs to support translation management. When a translated version of an article is published, what happens to the workflow state of the original source article?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The source article remains published
Source articles remain in their current published state when translations are created and published independently.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The source article remains published
Why this is correct
Publishing a translated article does not alter the workflow state of the primary source article.
- ✗
The source article is automatically retired
Why it's wrong here
Retiring the source article would break the knowledge base structure; translations are managed independently.
- ✗
The source article is deleted to prevent duplication
Why it's wrong here
Articles are never automatically deleted upon translation publication.
- ✗
The source article reverts to draft status pending review
Why it's wrong here
Source articles do not revert to draft when translations are published.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.