CIS-CSM Case Management Practice Question
A company utilizes Case-to-Problem linkage. When a problem record linked to a parent case is resolved, the implementation specialist needs all associated child cases to automatically resolve as well. How should this requirement be achieved?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Flow Designer to trigger on Problem closure and update linked cases
The com.sn_csm.synch_case_problem plugin or configuration handles cascade resolution behavior between problems and linked cases.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Auto-Close in System Properties
Why it's wrong here
System properties do not provide granular cascade resolution logic between problems and cases out-of-the-box without custom flow or business rule logic.
- ✓
Configure Flow Designer to trigger on Problem closure and update linked cases
Why this is correct
Flow Designer can easily query related cases when a problem closes and automatically cascade the resolution status.
- ✗
Configure Data Archiving Rules
Why it's wrong here
Data archiving moves old records to archive tables and has nothing to artifically resolve active records.
- ✗
Use standard ITIL Incident-Problem synchronization properties
Why it's wrong here
ITIL incident properties do not apply to CSM sn_customerservice_case records.
Visual reference
About these practice questions
One of 330 original CIS-CSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.