CIS-CSM Account And Contact Management Practice Question
A company acquires another business. The administrator needs to reflect that Company B is now a subsidiary of Company A in ServiceNow CSM without losing historical case data. How should this be configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the Parent field on Company B account to Company A account
Setting the Parent field on Company B's account record establishes the corporate hierarchy.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a customer relationship record of type 'Subsidiary'
Why it's wrong here
While relationships exist, standard hierarchy is handled via the Parent field.
- ✗
Reassign all contacts from Company B to Company A
Why it's wrong here
This removes Company B's distinct identity.
- ✗
Merge the two account records into a single record
Why it's wrong here
Merging destroys distinct historical data and asset tracking.
- ✓
Set the Parent field on Company B account to Company A account
Why this is correct
Setting the Parent field establishes the parent-child account hierarchy.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.