CIS-CSM Communities Practice Question
A community manager wants to pin an important announcement thread to the top of a forum category list so that all visitors see it first. How is this configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Select the 'Pin' option on the community thread management menu
Community managers can pin threads to the top of a forum category using moderation or thread management actions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assign the thread to the 'Announcements' assignment group
Why it's wrong here
Incorrect. Assignment groups are for task routing, not community post pinning.
- ✗
Delete all other threads in the category
Why it's wrong here
Incorrect. Deleting posts destroys user content.
- ✗
Change the system date of the post to the year 2030
Why it's wrong here
Incorrect. Changing post dates is an improper workaround and messes with chronological ordering.
- ✓
Select the 'Pin' option on the community thread management menu
Why this is correct
Correct. The pin action keeps important announcements at the top of the forum view.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-CSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-CSM exam.