Match each ServiceNow notification type to its trigger.
Drag a concept onto its matching description — or click a concept then click the description.
Sends email based on record conditions
Sends text message
Sends message to Slack channel
Sends alert to mobile app
Makes automated phone call
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Email Notification: Triggered when a record is inserted or updated
Email and SMS notifications are triggered by record events like insert, update, or state change. Scheduled jobs and record deletions are not typical triggers for these notification types.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Email Notification: Triggered when a record is inserted or updated
Why this is correct
Email notifications are commonly configured to trigger on record insert or update events.
SMS Notification: Triggered when a record's state changes to a specific value
Why this is correct
SMS notifications can be conditionally triggered based on field changes like state.
Email Notification: Triggered by a scheduled job
Why it's wrong here
Incorrect — scheduled jobs typically run reports or scripts, not directly trigger email notifications.
Voice Notification: Triggered by a record being deleted
Why it's wrong here
Incorrect — voice notifications are not standard for record deletions; they are used for urgent alerts.
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About these practice questions
One of 481 original SNOW-CAD practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.