SNOW-CAD Creating and customizing tables and data Practice Question
An organization wants to store customer feedback data in a custom table. The feedback will have a large text field for comments, a reference to the customer, and a date field. Which data type should be used for the comments field to support rich text including HTML?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HTML
The 'HTML' data type stores rich text with HTML formatting. Option A is wrong because 'String' does not support HTML rendering. Option B is wrong because 'Journal Entry' is for audit trail. Option D is wrong because 'Report Text' is not a valid data type.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Report Text
Why it's wrong here
Report Text is not a standard data type in ServiceNow.
- ✗
String
Why it's wrong here
String does not render HTML; it treats it as plain text.
- ✓
HTML
Why this is correct
HTML data type stores and renders rich text with HTML tags.
- ✗
Journal Entry
Why it's wrong here
Journal Entry is used for logging changes, not for storing formatted text.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.