SNOW-CAD Integrating and managing application data Practice Question
An organization uses an LDAP integration to import user accounts into ServiceNow. The integration creates a large number of users, but some users are missing their manager field. The manager field in LDAP is a distinguished name (DN). The transform map uses a reference field mapping with "Display value" unchecked. The target field "manager" on sys_user is a reference to sys_user. The import set log shows no errors for those records. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The LDAP DN values do not match the sys_id of the manager users.
The manager field is a reference to sys_user. When mapping an LDAP DN (distinguished name) to a reference field with 'Display value' unchecked, the system expects a sys_id or a value that can be matched via a reference qualifier. Since the DN is not a sys_id and no other matching logic is applied, the mapping fails silently, leaving the field empty. The import set log shows no errors because the transformation completes but the field is not populated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The transform map's "Coalesce" field is set on manager.
Why it's wrong here
Coalesce is for deduplication and does not affect field mapping resolution.
- ✗
The import set's "On Conflict" setting is set to "Ignore".
Why it's wrong here
This setting affects whether existing records are updated, not the mapping of fields.
- ✓
The LDAP DN values do not match the sys_id of the manager users.
Why this is correct
The mapping expects a sys_id, but the DN is not a sys_id, so the reference cannot be resolved.
- ✗
The manager field in LDAP is empty for some users.
Why it's wrong here
If empty, the field would be empty for those users, but the issue is that all users with a manager DN are missing the manager field.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.