SNOW-CAD Designing interfaces and user experiences Practice Question
A widget's server script retrieves data from the 'incident' table using GlideRecord. A user with 'itil' role can see some incidents in the backend but the widget shows no data. What could be the reason?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The portal page has a visibility condition that excludes the user
Widget server scripts respect ACLs. If the widget is assigned to a portal that does not have the correct user criteria, or if the user's portal roles differ from backend roles, the data may not be visible.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The GlideRecord query does not include the user's assignment group filter
Why it's wrong here
Incorrect: That would also affect backend view.
- ✓
The portal page has a visibility condition that excludes the user
Why this is correct
Correct: The widget may be hidden due to user criteria.
- ✗
The widget is using client-side REST API instead of server-side
Why it's wrong here
Incorrect: If it were client-side, the user might see even more data.
- ✗
The widget's server script is not returning data because of a syntax error
Why it's wrong here
Incorrect: A syntax error would cause a server error, not empty data.
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