SNOW-CAD Core Application Development Practice Question
A scoped application includes a script include that is intended to be used by a business rule in the global scope. The script include is marked as 'Client callable: false' and 'Accessible from: This application only'. The business rule cannot call the script include. Which change fixes this?
⚠ Common exam trap
ServiceNow often tests the misconception that 'Client callable' controls all cross-scope access, but the trap here is that server-side cross-scope access is governed solely by the 'Accessible from' property, not the client-callable flag.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change 'Accessible from' to 'All application scopes'
The business rule in the global scope cannot access a script include restricted to 'This application only'. Changing 'Accessible from' to 'All application scopes' allows the global-scope business rule to invoke the script include, as cross-scope access is controlled by this property. The 'Client callable' setting is irrelevant for server-side business rules.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set the script include name to start with 'global_'
Why it's wrong here
Incorrect; naming convention does not affect accessibility.
- ✗
Move the script include to the global scope
Why it's wrong here
Incorrect; moving it would work but is not the intended fix; you can keep it in the scoped app and make it accessible.
- ✓
Change 'Accessible from' to 'All application scopes'
Why this is correct
Correct; this setting allows the script include to be used by scripts in other scopes.
- ✗
Set 'Client callable' to true
Why it's wrong here
Incorrect; client callable is for GlideAjax calls from the client, not for server-side business rules.
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