SNOW-CAD Designing interfaces and user experiences Practice Question
A knowledge base article template needs a new custom field for 'Article Version'. The administrator wants to add this field to the template so it appears on all articles using that template. What is the correct approach?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Modify the existing template to include the new field.
Knowledge base templates define the fields that appear on articles. Adding the field to the template ensures it appears on all articles using that template.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Modify the existing template to include the new field.
Why this is correct
Templates define the layout, so adding the field to the template propagates to articles.
- ✗
Create a new template with the field and re-assign all articles.
Why it's wrong here
This is inefficient; the existing template can be modified.
- ✗
Use a UI Policy to show the field on articles using that template.
Why it's wrong here
UI Policies cannot add a field that is not part of the template.
- ✗
Add the field globally to the Knowledge base application file.
Why it's wrong here
Globally adding fields affects all articles, not just the template.
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