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SNOW-CAD Designing interfaces and user experiences Practice Question

A flow designer wants to send an email notification with a custom logo. They need to ensure the email template references the correct image. What is the best practice?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Attach the image to the sys_attachment table and use the sys_id in the template.

Attaching the image to a sys_attachment and using the sys_id reference ensures it persists across upgrades and is the recommended approach.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Reference the image from an external CDN using a URL.
Why it's wrong here
External URLs may become unavailable and cause broken images.
✓
Attach the image to the sys_attachment table and use the sys_id in the template.
Why this is correct
This ensures the image is stored in ServiceNow and referenced reliably.
✗
Upload the image directly into the email template using base64 encoding.
Why it's wrong here
Base64 encoding increases email size and is not recommended.
✗
Store the image in the 'images' table and use the image name.
Why it's wrong here
The images table is for branding, not email templates.

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SNOW-CAD Designing interfaces and user experiences Practice Question

Why each option matters

Option-by-option breakdown

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