SNOW-CAD Core Application Development Practice Question
A developer needs to create a catalog item that requires approval from the user's manager. What is the best practice to configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add an 'Approval' activity in the workflow
Adding an 'Approval' activity in a workflow is the standard and best practice for managing approvals in catalog items in ServiceNow. Option A is incorrect because 'Get Approvals' is not a standard action in Flow; Flow does not have a direct 'Get Approvals' action for approval routing. Option C is incorrect because Client Scripts handle client-side behavior and cannot trigger approval requests; approvals are server-side. Option D is incorrect because Business Rules are not designed for approval routing; they are used for server-side logic on tables, not for orchestrating approval processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a Flow with a 'Get Approvals' action
Why it's wrong here
Flows can handle approvals using the 'Ask for Approval' action, not 'Get Approvals'.
- ✓
Add an 'Approval' activity in the workflow
Why this is correct
The 'Approval' activity is specifically designed to manage approval processes in workflows.
- ✗
Use a Client Script to trigger an approval request
Why it's wrong here
Client Scripts only run on the client side and cannot trigger server-side approval processes.
- ✗
Use a Business Rule to set the approval state
Why it's wrong here
Business Rules are server-side scripts that run on database operations, not typically used for approval routing.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.