SNOW-CAD Practice Question: Application development using ServiceNow Studio
A developer is troubleshooting an issue where a business rule is not firing. Which TWO steps should the developer take to diagnose the problem? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the business rule has a condition.
Options B and D are correct. To diagnose why a business rule is not firing, the developer should first verify that the business rule is active (D) and ensure it has a condition that evaluates to true (B). Checking the order (A) is only relevant when multiple business rules conflict, not a primary diagnostic step. Business rules cannot be run manually (C is incorrect), and table locking (E) is not related to business rule execution.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check the business rule order.
Why it's wrong here
Order is relevant for conflicting rules but not a primary diagnosis step.
- ✓
Ensure the business rule has a condition.
Why this is correct
If the condition evaluates to false, the rule does not run.
- ✗
Run the business rule from the context menu.
Why it's wrong here
Business rules cannot be executed manually.
- ✓
Verify that the business rule is active.
Why this is correct
An inactive rule will not fire.
- ✗
Check if the table is locked.
Why it's wrong here
Table locks affect records, not business rule execution.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.