SNOW-CAD Core Application Development Practice Question
A developer creates a Scheduled Job that runs daily and sends an email notification to a list of users. The job uses a Script Action to query the 'incident' table and sends an email if the count exceeds a threshold. However, the email is not being sent. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume the email notification's active state (Option A) is the cause, but the question specifies a Script Action directly sending the email, not a notification record, so the notification's state is irrelevant.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
There is a script error in the Script Action that prevents the email from being sent.
The most likely cause of the email not being sent is a script error in the Script Action. If the script encounters an error (e.g., a syntax error, a null reference, or a failed query), it will stop execution before reaching the email-sending logic, and the email will not be sent. Scheduled Jobs in ServiceNow execute scripts in a headless environment, and any unhandled exception will silently fail without sending the email.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The email notification is set to 'Inactive'.
Why it's wrong here
If the job uses a notification, inactivity would prevent sending, but the job may use direct mail script.
- ✗
The Scheduled Job is configured to run on a different schedule than expected.
Why it's wrong here
Schedule misconfiguration would mean it doesn't run at all, but the question implies it runs but email not sent.
- ✗
The user who created the job does not have the 'email_send' role.
Why it's wrong here
The job runs with the system user context, not the creator's.
- ✓
There is a script error in the Script Action that prevents the email from being sent.
Why this is correct
A script error would cause the action to fail silently, and no email is sent.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.