SNOW-CAD Core Application Development Practice Question
A company is expanding its use of ServiceNow and needs to create a custom application for managing employee onboarding tasks. The application includes several tables: Onboarding Request, Task, and Checklist Items. The business requires that when an onboarding request is submitted, a set of tasks should be automatically created in a specific order. Additionally, when all tasks are completed, the onboarding request status should automatically update to 'Completed'. The developer decides to use Flow Designer to automate this process. The developer creates a flow with a trigger on the Onboarding Request table for 'Record created or updated' and adds actions to create tasks. However, during testing, the flow creates tasks but does not update the request status when tasks are completed. What is the most likely issue?
⚠ Common exam trap
ServiceNow often tests the misconception that a single flow triggered on one table can automatically react to changes in a related table without an explicit trigger or condition on that related table.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The flow is not configured to listen for updates on the Task table.
The flow is triggered only by events on the Onboarding Request table. To update the request status when tasks are completed, the flow must also listen for updates on the Task table (e.g., via a separate flow or a 'Wait for condition' that polls the Task table). Without a trigger or condition monitoring the Task table, the flow has no way to know when tasks finish.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The flow is set to run only on create, not on update.
Why it's wrong here
Incorrect: The trigger is set to 'Record created or updated', so it runs on both.
- ✗
The flow uses a 'Wait for condition' action that is not configured correctly.
Why it's wrong here
Plausible, but the stem indicates tasks are created, so the main issue is trigger scope.
- ✗
The user does not have rights to update the Onboarding Request table.
Why it's wrong here
Plausible, but if the flow runs with system rights, this is unlikely.
- ✓
The flow is not configured to listen for updates on the Task table.
Why this is correct
Correct: The flow needs a trigger on Task table to respond to task completion.
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