CSM Service to the Product Owner Practice Question
The Product Owner is feeling overwhelmed by the volume of feedback received during the Sprint Review. Which THREE strategies should the Scrum Master suggest to help manage this feedback?
⚠ Common exam trap
Candidates select options where the Scrum Master filters, rejects, or decides on the stakeholder feedback independently.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Help the Product Owner categorize feedback based on the product vision and current goals.
Managing feedback is essential for maintaining a focused and effective Product Backlog. By helping the Product Owner categorize, prioritize, and integrate feedback into their existing processes, the Scrum Master ensures that the feedback leads to actual improvement rather than chaos. These strategies keep the Product Owner in control of the product's direction while ensuring stakeholder transparency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ask the Scrum Master to summarize all feedback in a document for the stakeholders.
Why it's wrong here
The Scrum Master is not the secretary for the Product Owner. Taking over this task creates a dependency and prevents the Product Owner from learning how to manage stakeholders. The Product Owner must own the process of consolidating and responding to feedback to maintain their accountability.
- ✓
Help the Product Owner categorize feedback based on the product vision and current goals.
Why this is correct
Categorizing feedback against the product vision helps the Product Owner decide what aligns with the core goals and what is out of scope. This systematic approach prevents the backlog from becoming a repository of disconnected requests, ensuring that only high-value items are added to the development queue.
- ✓
Advise the Product Owner to acknowledge all feedback while clarifying what will be prioritized.
Why this is correct
Acknowledging feedback maintains stakeholder trust and transparency. By clarifying what will be prioritized and what won't be, the Product Owner sets clear expectations. This transparency is key to managing stakeholder relationships and keeping them focused on the product's strategic goals during the development cycle.
- ✓
Encourage the Product Owner to use a backlog tool to transparently order the new feedback.
Why this is correct
Using a tool to make the backlog visible and ordered ensures that stakeholders can see how their feedback is being incorporated or prioritized. This transparency builds confidence in the Product Owner's decision-making process and helps manage expectations regarding the timeline and scope of upcoming product features.
- ✗
Tell the stakeholders to stop giving feedback during the Sprint Review as it is too disruptive.
Why it's wrong here
The Sprint Review is specifically for gathering feedback. Silencing stakeholders prevents the team from learning and adapting, which is the whole point of the event. The goal is not to stop feedback, but to process and manage it effectively for better product outcomes.
About these practice questions
Courseiva writes every CSM question from scratch — 312 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Scrum Alliance exam blueprint
This CSM practice question is part of Courseiva's free Scrum Alliance certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CSM exam.