CSM Service to the Product Owner Practice Question
A Scrum Team is new to Scrum. The Product Owner is unsure how to effectively engage with stakeholders to gather feedback on the product. Which of the following is the most appropriate way for the Scrum Master to serve the Product Owner in this context?
⚠ Common exam trap
The trap here is thinking the Scrum Master should shield the Product Owner from stakeholder interactions or take them over, rather than coaching the Product Owner to engage effectively.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a workshop to help the Product Owner identify key stakeholders and create a plan for regular engagement.
The Scrum Master serves the Product Owner by facilitating workshops and coaching them on stakeholder engagement. Helping the Product Owner identify stakeholders and plan regular interactions enables effective product value maximization. This proactive support aligns with Scrum principles and builds the Product Owner's capability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Take over the responsibility of communicating with stakeholders so the Product Owner can focus on backlog management.
Why it's wrong here
This is wrong because the Scrum Master should not take over the Product Owner's responsibilities. Stakeholder engagement is a core part of the Product Owner role. Doing so would undermine the Product Owner's accountability and prevent them from developing necessary skills.
- ✓
Facilitate a workshop to help the Product Owner identify key stakeholders and create a plan for regular engagement.
Why this is correct
This is correct because the Scrum Master serves the Product Owner by facilitating workshops and coaching them on stakeholder engagement. Helping the Product Owner identify stakeholders and plan regular interactions enables effective product value maximization. It is a proactive, supportive action that aligns with Scrum principles.
- ✗
Advise the Product Owner to wait until the Sprint Review to interact with stakeholders, as that is the only required event for feedback.
Why it's wrong here
This is wrong because while the Sprint Review is a key opportunity for stakeholder feedback, ongoing engagement is often necessary for effective product management. Limiting interactions to only the Sprint Review may hinder the Product Owner's ability to understand and respond to stakeholder needs in a timely manner.
- ✗
Suggest that the Product Owner delegate stakeholder communication to the Developers to save time.
Why it's wrong here
This is wrong because stakeholder communication is primarily the Product Owner's responsibility. Delegating it to Developers can lead to confusion and dilute the Product Owner's accountability for product value. The Scrum Master should coach the Product Owner to handle this directly.
About these practice questions
This CSM question is part of Courseiva's 312-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Scrum Alliance exam blueprint
This CSM practice question is part of Courseiva's free Scrum Alliance certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CSM exam.