Service-Con-201 Case Management Practice Question
Which THREE actions can be performed by Macros in Lightning Experience? Choose 3 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Send an email to a customer using a quick action email publisher.
Macros can update field values, select publisher actions, and run quick actions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automatically execute batch Apex jobs across multiple orgs.
Why it's wrong here
Macros are UI automation tools for agents, not backend batch Apex execution engines.
- ✓
Send an email to a customer using a quick action email publisher.
Why this is correct
Macros can populate and submit email publisher actions.
- ✓
Select a quick action on the case record page.
Why this is correct
Macros can invoke quick actions available on the page layout.
- ✓
Update field values on the primary case record.
Why this is correct
Macros can change values of case fields.
- ✗
Modify user profiles and permission set assignments.
Why it's wrong here
Macros cannot modify administrative security settings.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.