Service-Con-201 Knowledge Management Practice Question
Universal Containers wants to retire an outdated article type while retaining access to historical articles that were already published under that type. What is the recommended best practice for the administrator?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Archive all active articles of that type, remove the Record Type from user profiles, and keep the object structure intact for historical reporting.
To retire an article type or layout while keeping historical records accessible, administrators should unassign record types or archive existing articles, keeping in mind that Salesforce Knowledge uses record types rather than legacy 'article types' in Lightning.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Delete the Knowledge Record Type immediately to purge associated database tables and reclaim storage space.
Why it's wrong here
Deleting a Record Type that has existing records will cause data integrity errors and fail unless all associated records are permanently deleted first.
- ✓
Archive all active articles of that type, remove the Record Type from user profiles, and keep the object structure intact for historical reporting.
Why this is correct
Archiving active articles and restricting the Record Type prevents new creation while preserving historical read access and reporting capability.
- ✗
Convert the Knowledge object into a custom object using the Custom Object Conversion Wizard.
Why it's wrong here
The Knowledge object is a standard object and cannot be converted into or from custom objects using a conversion wizard.
- ✗
Change the API name of the Record Type to 'Deprecated' so agents know not to select it.
Why it's wrong here
Changing API names can break integrations and reports, and does not effectively restrict creation or handle existing published content.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.