Service-Con-201 Knowledge Management Practice Question
Universal Containers wants articles to go through a mandatory review by a quality assurance team before they can be published. However, agents should still be able to save their work as drafts. What feature should the consultant implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Knowledge Approval Process with an entry criteria of Draft status and an approval action to publish.
Approval Processes in Salesforce Knowledge can be configured to trigger when an article is submitted for review, routing it to specific approvers before publication.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Process Builder automation that changes status from Draft to Published only after QA field is checked.
Why it's wrong here
Incorrect. Bypassing approval processes with automation circumvents the multi-step approval history and auditing.
- ✗
Validation Rule on the Knowledge object checking the publication status.
Why it's wrong here
Incorrect. Validation rules cannot route records for approval or pause the publication workflow interactively.
- ✗
Sharing rules restricting the Publish action to the QA profile.
Why it's wrong here
Incorrect. Sharing rules control record access, not workflow approvals.
- ✓
Knowledge Approval Process with an entry criteria of Draft status and an approval action to publish.
Why this is correct
Correct. Approval processes allow drafts to be reviewed and automatically published upon approval.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.