Service-Con-201 Knowledge Management Practice Question
Universal Containers is auditing its Salesforce Knowledge implementation and reviewing article lifecycle states. Which THREE article states exist natively in Salesforce Knowledge? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Archived
Salesforce Knowledge articles move through distinct lifecycle states: Draft, Published, and Archived.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Pending Review
Why it's wrong here
Incorrect. Pending review is typically a validation status or approval status value, not one of the three primary object states.
- ✓
Archived
Why this is correct
Correct. Archived retires the article from active public visibility.
- ✓
Published
Why this is correct
Correct. Published makes the article visible on configured channels.
- ✗
Deleted
Why it's wrong here
Incorrect. Deleted is not a knowledge lifecycle state; deletion removes the record.
- ✓
Draft
Why this is correct
Correct. Draft is the initial authoring state.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.