Service-Con-201 Case Management Practice Question
Universal Containers has implemented Web-to-Case to capture inquiries from their public website. Recently, malicious bots have flooded the system with spam cases. Which native feature should the administrator implement to prevent spam submissions without affecting legitimate users?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Google reCAPTCHA v2 for Web-to-Case
ReCAPTCHA integration with Web-to-Case is the native way to prevent spam submissions on web forms.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Spam filter assignment rules
Why it's wrong here
Assignment rules route cases; they do not filter spam at the point of web submission.
- ✗
Validation rules on the Case object checking for bot keywords
Why it's wrong here
Validation rules prevent saving records, but Web-to-Case submissions that fail validation are often dropped entirely or sent to error logs without alerting the customer properly, whereas reCAPTCHA stops submission before creation.
- ✗
IP restriction rules in Security Controls
Why it's wrong here
IP restrictions block access to the internal Salesforce org, not public-facing Web-to-Case forms hosted on external sites.
- ✓
Google reCAPTCHA v2 for Web-to-Case
Why this is correct
Salesforce provides native support for Google reCAPTCHA in Web-to-Case to block automated bot submissions.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.