Service-Con-201 Service Cloud Solution Design Practice Question
A support manager needs to restrict who can publish Knowledge articles to ensure high quality before customer visibility. Which mechanism controls this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Knowledge Article Types, Profiles, and Permission Sets with 'Publish' permissions
Knowledge Data Categories and User Permissions / Profiles control article creation, review, and publication rights.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Global picklist dependency matrices
Why it's wrong here
Dependent picklists manage field options, not publication security.
- ✗
IP restriction ranges in Network Access settings
Why it's wrong here
IP ranges restrict login locations, not publishing privileges.
- ✓
Knowledge Article Types, Profiles, and Permission Sets with 'Publish' permissions
Why this is correct
Granular user permissions and profiles control who has the authority to publish knowledge articles.
- ✗
Case sharing rules based on record ownership
Why it's wrong here
Case sharing rules control case access, not knowledge article publishing workflows.
About these practice questions
One of 318 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.