Sales-Con-201 Implementation Strategies Practice Question
Universal Containers is experiencing low user adoption three weeks after launching Sales Cloud. Which TWO strategies should the consultant recommend to course-correct and drive engagement? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review adoption dashboards to identify underutilized features and lagging user groups
Analyzing adoption dashboards to find bottlenecks and conducting refresher labs targeted at friction points are effective remediation strategies.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Immediately disable Salesforce access and revert the entire company to legacy spreadsheets
Why it's wrong here
Undermines the implementation and rewards avoidance.
- ✓
Review adoption dashboards to identify underutilized features and lagging user groups
Why this is correct
Provides data-driven insights into where adoption is failing.
- ✗
Delete all custom reports and dashboards to force users to start over
Why it's wrong here
Destroys useful reporting assets and causes further frustration.
- ✓
Host targeted remediation workshops and drop-in office hours to address user pain points
Why this is correct
Directly resolves user friction and builds confidence through support.
- ✗
Mandate that employees work overtime hours without system access until compliance improves
Why it's wrong here
Punitive measures severely damage morale and culture.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.