Sales-Con-201 Sales Lifecycle Practice Question
Sales reps are spending too much time manually entering meeting notes and logging emails into Salesforce. Management wants an automated solution that captures customer interactions from Microsoft Office 365 without requiring browser plugins. What should be implemented?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Activity Capture
Einstein Activity Capture (EAC) syncs emails, events, and contacts between Microsoft or Google accounts and Salesforce automatically.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Activity Capture
Why this is correct
EAC runs server-side to sync emails and events automatically.
- ✗
Lightning Sync
Why it's wrong here
Lightning Sync is deprecated and being replaced by Einstein Activity Capture.
- ✗
Salesforce for Outlook Integration Pane
Why it's wrong here
The integration pane requires manual side panel interaction.
- ✗
Sales Engagement Work Queue
Why it's wrong here
Work queues manage tasks, not automatic email/event server-side syncing.
About these practice questions
This Sales-Con-201 question is part of Courseiva's 321-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.