Sales-Con-201 Consulting Practices Practice Question
During a post-implementation review meeting, a client asks how they can track project ROI and user adoption metrics for their new Sales Cloud deployment. What tools should the consultant recommend?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Install the Salesforce Adoption Dashboards App and review the Lightning Usage App to monitor logins, active records, and feature engagement.
Salesforce Adoption Dashboards and Lightning Usage App provide insights into user logins, feature adoption, and data creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Purchase an expensive third-party enterprise resource planning analytics suite.
Why it's wrong here
Third-party ERP tools are unnecessary when native Salesforce adoption dashboards exist.
- ✓
Install the Salesforce Adoption Dashboards App and review the Lightning Usage App to monitor logins, active records, and feature engagement.
Why this is correct
These native tools provide objective metrics on user engagement and feature adoption.
- ✗
Count the number of physical sticky notes stuck to computer monitors in the office.
Why it's wrong here
Sticky notes are not a valid metric for CRM software adoption.
- ✗
Manually interview every sales rep every Friday afternoon about their CRM usage.
Why it's wrong here
Manual interviews are subjective, time-consuming, and unreliable.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.