Sales-Con-201 Sales Lifecycle Practice Question
A Sales Director wants to leverage Sales Cloud Einstein and generative AI features to improve rep productivity and deal closure rates. Which THREE capabilities are natively provided by Sales Cloud Einstein and Einstein generative AI? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Generative AI tools to draft personalized follow-up emails based on opportunity context
Sales Cloud Einstein provides predictive and generative features including Einstein Opportunity Scoring, Einstein Email Generation, and Einstein Call Summaries.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automatic creation of enterprise accounting ledger entries from closed-won opportunities
Why it's wrong here
Accounting ledger entries are handled by ERP integrations, not Sales Cloud Einstein.
- ✓
Generative AI tools to draft personalized follow-up emails based on opportunity context
Why this is correct
Einstein generative AI drafts contextual emails using CRM data.
- ✓
Einstein Call Summaries and key point extraction from recorded sales calls
Why this is correct
Einstein Conversation Insights automatically summarizes calls and extracts key action items.
- ✓
Automated lead scoring based on historical conversion patterns
Why this is correct
Einstein Lead Scoring uses machine learning to evaluate historical lead conversion data.
- ✗
Automatic routing of customer support cases to tier-3 escalation queues
Why it's wrong here
Case routing is a Service Cloud feature, not a Sales Cloud Einstein capability.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.