AI Associate Ethical AI and Data Privacy Practice Question
Under the Salesforce Data Processing Addendum (DPA), what is Salesforce's commitment regarding customer data used in AI services?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer data is not used to train or improve Salesforce's base AI models
Salesforce's DPA states that customer data will not be used to train or improve Salesforce's base AI models, ensuring customer data privacy.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Customer data is not used to train or improve Salesforce's base AI models
Why this is correct
This is the zero data retention commitment in the Einstein Trust Layer.
- ✗
Customer data may be used to improve Salesforce's AI models unless the customer opts out
Why it's wrong here
The DPA commits to zero data retention; customer data is not used to train base models.
- ✗
Customer data is anonymized and then used to train public AI models
Why it's wrong here
Salesforce does not use customer data for public model training.
- ✗
Customer data is only used to train models for that specific customer
Why it's wrong here
Even for custom models, customer data is not used for base model improvement.
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