AI Associate AI Capabilities in CRM Practice Question
Exhibit
Refer to the exhibit.
```
{
"einsteinServices": {
"leadScoring": {
"enabled": true,
"modelName": "Lead Score Model V2",
"scoringFields": ["AnnualRevenue", "Industry", "NumberOfEmployees", "LeadSource"],
"retrainingFrequency": "WEEKLY",
"lastRetrained": "2025-01-15"
},
"opportunityScoring": {
"enabled": false,
"modelName": "Default",
"scoringFields": ["Amount", "Type", "StageName", "CloseDate"],
"retrainingFrequency": "DAILY",
"lastRetrained": "2025-01-20"
}
}
}
```An admin reviews the Einstein service configuration JSON. Based on the exhibit, which statement is true?
⚠ Common exam trap
Salesforce often tests the distinction between lead scoring and opportunity scoring configurations, and candidates may mistakenly assume that if lead scoring is enabled, opportunity scoring must also be enabled, or overlook the specific 'status' field for each object in the JSON.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Opportunities will not have Einstein scores
The JSON exhibit shows that the Einstein Opportunity Scoring feature is disabled (the 'status' field is set to 'Disabled'), meaning opportunities will not have Einstein scores. This is determined by the configuration flag that controls whether Einstein scoring is active for opportunities in the org.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Lead scoring is disabled for the org
Why it's wrong here
Lead scoring is enabled (true).
- ✓
Opportunities will not have Einstein scores
Why this is correct
Opportunity scoring is disabled (false).
- ✗
The lead scoring model retrains daily
Why it's wrong here
Retraining frequency is weekly.
- ✗
The admin has not configured any scoring fields for leads
Why it's wrong here
Four scoring fields are listed.
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