SF-Admin Productivity and Collaboration Practice Question
A Salesforce administrator is setting up Chatter for a large sales organization. The company wants to ensure that users can collaborate on records, share files, and receive relevant updates without overwhelming them with notifications. Which two actions should the administrator take to achieve these goals? (Choose two.)
⚠ Common exam trap
The trap here is thinking that disabling notifications or setting them to 'Never' solves information overload, when it actually prevents users from receiving important updates.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set up Chatter groups for each sales team and enable file sharing within those groups.
Enabling feed tracking on key objects ensures users see relevant record updates in their Chatter feed, promoting collaboration. Creating Chatter groups with file sharing provides dedicated spaces for teams to share files and collaborate. Together, these actions meet the requirements without overwhelming users, as notifications can be managed separately. Other options either disable notifications entirely or do not directly enable collaboration and file sharing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable all Chatter notifications for users to prevent information overload.
Why it's wrong here
Disabling all notifications would prevent users from receiving any updates, which contradicts the goal of keeping users informed without overwhelming them. The requirement is to avoid overwhelming, not eliminate notifications entirely. This action would hinder collaboration and awareness. Therefore, it is not appropriate; a more balanced approach is needed.
- ✓
Set up Chatter groups for each sales team and enable file sharing within those groups.
Why this is correct
Chatter groups provide a space for team collaboration, and enabling file sharing allows members to exchange documents. This directly supports the goals of sharing files and collaborating. By creating groups for each team, the administrator ensures relevant updates are contained within the group, reducing noise for others. This is a correct action because it addresses both collaboration and file sharing in a structured way.
- ✗
Configure default email notification settings to 'Daily Digest' for all users.
Why it's wrong here
While email digests can reduce notification volume, they do not directly enable collaboration on records or file sharing. The daily digest is a personal setting, not an administrative default that can be enforced org-wide. Moreover, it does not address the need for real-time collaboration; it only summarizes activity. Thus, it does not fulfill the requirement to enable collaboration and sharing.
- ✓
Enable Chatter feed tracking on key objects such as Accounts, Opportunities, and Cases.
Why this is correct
Feed tracking allows users to follow records and see updates in their feed, which enhances collaboration on records. It automatically posts changes to the record feed, keeping users informed without manual effort. This directly supports collaboration on records and relevant updates, making it a correct action. However, it must be paired with notification settings to avoid overwhelming users.
- ✗
Enable 'Chatter Email Notifications' and set them to 'Never' for all users.
Why it's wrong here
Setting email notifications to 'Never' would stop users from receiving email updates, which may cause them to miss important information. While it reduces volume, it does not support the goal of receiving relevant updates. It also does not facilitate collaboration or file sharing. Thus, it is not a recommended action for this scenario.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Salesforce exam blueprint
This SF-Admin practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SF-Admin exam.