SF-Admin Configuration and Setup Practice Question
A new hire joins Cloud Kicks and needs immediate access to Salesforce. The administrator creates the user record, assigns the appropriate profile, and sets the license type. However, the user reports that they never received the initial setup email containing the temporary password link. What should the administrator check first in Setup?
⚠ Common exam trap
Candidates often assume the user needs their password reset or profile updated, failing to check system-wide email deliverability settings which block outbound mail in new or sandbox environments.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the Deliverability settings under Email Administration to ensure access is set to 'All Email'.
When new users report missing welcome emails, administrators must verify system delivery logs and company-wide email configurations. Ensuring that deliverability settings are not restricted to test mode prevents legitimate outbound verification links from being suppressed by the Salesforce platform infrastructure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the organization's default language and locale match the user's personal settings.
Why it's wrong here
Language and locale settings affect date, currency, and name formatting, not email delivery of the activation link. It is tempting because locale genuinely influences user experience and email templates, and would be the correct check when a user receives the setup email but its content renders incorrectly or in the wrong language.
- ✓
Check the Deliverability settings under Email Administration to ensure access is set to 'All Email'.
Why this is correct
New-user setup emails are outbound, so if Deliverability under Email Administration is set to 'No Access' or 'System Email Only', the temporary password link never leaves Salesforce. Checking this first confirms whether the missing email is a platform restriction rather than a spam or address issue.
- ✗
Review the Delegated Authentication settings to confirm single sign-on parameters are correctly mapped.
Why it's wrong here
Delegated Authentication bypasses Salesforce-issued passwords entirely, so it cannot explain a missing setup email unless SSO is already configured. It is tempting because delegated authentication genuinely governs login routing, and would be the correct check when users authenticate through an external identity provider rather than native Salesforce credentials.
- ✗
Inspect the Password Policies in Setup to ensure the user expiration window is set to 90 days.
Why it's wrong here
Password expiration governs how long an existing password remains valid, not whether the initial setup email is generated or delivered. It is tempting because expiry settings do affect new-user activation, and a 90-day window would be the correct check when users can log in but are prompted to reset an aged password.
About these practice questions
Courseiva writes every SF-Admin question from scratch — 202 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Salesforce exam blueprint
This SF-Admin practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SF-Admin exam.