Your team is currently struggling with high levels of work-in-process (WIP) that is causing delays. According to the Choose Your Way of Working (WoW) mindset, what is the first step you should take?
The Choose Your Way of Working mindset starts from the process goal, not the symptom. Analysing 'Coordinate Activities' and selecting a practice that explicitly limits WIP addresses the root cause of the delays, rather than applying an unaligned local fix.
Why this answer
According to the Choose Your Way of Working (WoW) mindset, when facing high WIP, the first step is to analyze the 'Coordinate Activities' process goal and select a practice to limit WIP. This goal addresses how teams coordinate their work, and limiting WIP is a key strategy to improve flow and reduce delays. The team should then choose a practice, such as Kanban's WIP limits, to address the issue.
Exam trap
DAF often tests the tendency to jump to solutions like hiring or adopting a framework without first analyzing the relevant process goal and selecting a tailored practice.
How to eliminate wrong answers
Option A is wrong because stopping all work is drastic and not a first step; it can be disruptive. Option C is wrong because hiring more staff may not address the root cause and can increase WIP further. Option D is wrong because adopting full Scrum immediately is not a targeted response; Scrum may not directly address WIP limits without additional practices.