ITIL4F ITIL Service Value System Practice Question
Which TWO of the following are ITIL 4 guiding principles?
⚠ Common exam trap
Candidates may mistake other ITIL components such as practices (e.g., Incident Management, Service Desk) or the value chain activity 'Plan' for guiding principles because they are familiar ITIL terms, but only the seven guiding principles listed in ITIL 4 are correct.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Focus on value
'Focus on value' is one of the seven ITIL 4 guiding principles, which states that all activities and processes should directly contribute to value creation for stakeholders. This principle ensures that every service management decision is aligned with business outcomes and customer needs, not just operational efficiency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Focus on value
Why this is correct
Focus on value is one of the guiding principles.
- ✗
Service desk
Why it's wrong here
Service desk is a function.
- ✓
Start where you are
Why this is correct
Start where you are is a guiding principle.
- ✗
Incident Management
Why it's wrong here
Incident Management is a practice.
- ✗
Plan
Why it's wrong here
Plan is a value chain activity, not a guiding principle.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.