ITIL4F ITIL Guiding Principles Practice Question
What is the PRIMARY purpose of the Incident Management practice?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Restore normal service operation as quickly as possible
Incident management aims to restore normal service operation as quickly as possible and minimize business impact.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Evaluate and authorize changes
Why it's wrong here
That is part of Change Enablement.
- ✗
Find the root cause of incidents
Why it's wrong here
That is the purpose of Problem Management.
- ✓
Restore normal service operation as quickly as possible
Why this is correct
This is the stated purpose in ITIL 4.
- ✗
Fulfil service requests
Why it's wrong here
That is the purpose of Service Request Management.
Go deeper
Related to this question
About these practice questions
This ITIL4F question is part of Courseiva's 531-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.