ITIL4-CDS Create, Deliver and Support Practice Question
Which TWO of the following statements correctly describe the relationship between 'Create, Deliver and Support' and the 'Service Value Chain'?
⚠ Common exam trap
Candidates often confuse the Service Value Chain as a static framework rather than a dynamic system, incorrectly selecting strategic options instead of the practical, operational 'how-to' guidance defined by CDS.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CDS provides practical guidance for the activities within the Service Value Chain.
CDS activities are operational manifestations of the Service Value Chain's activities. They provide the practical 'how-to' for delivering and supporting services, ensuring that the high-level goals of the value chain are realized in day-to-day operations. This integration is crucial for organizations aiming to bridge the gap between abstract strategic management and the tangible delivery of services that users consume every day.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
CDS is the primary model for managing the entire ITIL 4 Service Value System.
Why it's wrong here
The Service Value System (SVS) is the overarching framework of which the Service Value Chain and CDS are components. CDS is not the 'primary model' for the whole system; it is a specific set of guidance for the operational activities within the value chain.
- ✓
CDS provides practical guidance for the activities within the Service Value Chain.
Why this is correct
CDS translates the generic activities defined in the Service Value Chain (such as 'Design and transition' or 'Obtain/build') into specific, actionable operational practices. It provides the necessary context and detail for how these value chain activities are executed within a modern, service-focused organization.
- ✗
The Service Value Chain is an optional component that replaces CDS.
Why it's wrong here
The Service Value Chain is a central, mandatory component of the ITIL 4 SVS. It cannot be replaced by CDS; rather, CDS complements it by offering detailed operational guidance on how to perform the activities contained within the Service Value Chain effectively.
- ✓
CDS helps align day-to-day operations with the value chain's objectives.
Why this is correct
By focusing on the 'Create, Deliver and Support' lifecycle, this guidance ensures that operational efforts remain aligned with the value chain's objectives. This helps bridge the gap between organizational strategy and practical execution, ensuring that daily work contributes meaningfully to the overall service value.
- ✗
The Value Chain is only applicable to external customer services.
Why it's wrong here
The Service Value Chain applies to all services, both internal and external. Restricting its application to only external services ignores the holistic nature of the SVS, which aims to provide value regardless of whether the consumer of the service is inside or outside the organization.
About these practice questions
One of 155 original ITIL4-CDS practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.