ITIL4-CDS Create, Deliver and Support Practice Question
Which practice is most focused on maintaining the 'health' of the infrastructure, including identifying and repairing hardware failures?
⚠ Common exam trap
Candidates often confuse this with Service Desk or Incident Management because they focus on 'repairing' rather than the overarching responsibility for the technical platform's health and underlying infrastructure management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Infrastructure and Platform Management
Infrastructure and Platform Management is the practice that directly concerns the technical infrastructure and platforms that house services. It includes tasks like monitoring, maintaining, and repairing hardware and software platforms. In the CDS context, it is critical for ensuring the underlying technical foundation is robust, secure, and available, thereby enabling the reliable delivery of services to customers who depend on that infrastructure for their own operations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Change Enablement
Why it's wrong here
Change Enablement manages the risks associated with changes to IT services. While it oversees the process of implementing hardware changes, it does not physically maintain or repair the hardware itself. That is the role of technical teams under the Infrastructure and Platform Management practice, which handles the operational upkeep of technology.
- ✓
Infrastructure and Platform Management
Why this is correct
This practice encompasses the management and maintenance of the physical and virtual technical infrastructure. It involves proactive monitoring, troubleshooting, and repairing hardware and platforms, ensuring that they provide the stable, secure, and high-performance foundation required for the delivery and support of business-critical applications and services.
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Incident Management
Why it's wrong here
Incident Management is the practice of restoring normal service operation after an issue has occurred. While it may involve identifying that a hardware failure has caused an incident, the actual task of fixing that hardware is an Infrastructure and Platform Management activity, not a core function of Incident Management itself.
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Service Level Management
Why it's wrong here
Service Level Management is concerned with the agreement and monitoring of service levels. It does not perform maintenance or repair on physical hardware components. Its purpose is to define and oversee the performance targets that the Infrastructure and Platform Management practice works to meet through stable and reliable technical operations.
About these practice questions
Courseiva writes every ITIL4-CDS question from scratch — 155 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.