ITIL4-CDS Create, Deliver and Support Practice Question
Which of the following is an example of a 'Push' strategy in service delivery?
⚠ Common exam trap
Candidates often confuse 'push' and 'pull' strategies, incorrectly assuming that any planned release is a 'pull' strategy, failing to recognize that 'push' is driven by schedule, not demand.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Releasing a set of updates on a pre-determined quarterly schedule.
A 'push' strategy involves delivering value based on forecasts or planned schedules, such as releasing a batch of features at a set date. This is common in traditional release management. While it allows for better planning, it can sometimes be less responsive to immediate market changes than 'pull' strategies, where work is triggered by actual demand and real-time user needs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Releasing features as soon as a user submits an individual request.
Why it's wrong here
This describes a 'pull' or 'on-demand' strategy. The delivery is triggered by a specific, immediate customer request. This approach is highly responsive but requires a flexible and agile delivery pipeline, which is distinct from the scheduled, forecast-based approach that defines a push-style delivery model.
- ✓
Releasing a set of updates on a pre-determined quarterly schedule.
Why this is correct
A pre-determined schedule is a classic example of a 'push' strategy. The organization decides what and when to release based on internal planning and forecasts, rather than reacting to individual, immediate user demand. This model is common in complex environments where coordination across multiple services is required.
- ✗
Only fixing bugs reported by customers during the previous week.
Why it's wrong here
This is a reactive approach focused on incident resolution, not a proactive delivery strategy. It is neither a push nor a pull strategy in the sense of service delivery; it is a maintenance activity driven by specific issues rather than a planned release or demand-based deployment.
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Allowing customers to choose which features they want to download.
Why it's wrong here
This is a 'self-service' or 'on-demand' model. The customer is in control of the consumption, which is distinct from a 'push' model where the service provider dictates the availability and timeline of the updates. This model empowers the user but does not represent a provider-led delivery strategy.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.