ITIL4-CDS Create, Deliver and Support Practice Question
Which document is essential for providing clear, concise information about services available to customers?
⚠ Common exam trap
Candidates often confuse the 'Service Catalog' with the 'Service Portfolio'. They fail to realize the Catalog is the customer-facing view of live services, whereas the Portfolio includes the entire lifecycle of services.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Catalog
The Service Catalog acts as a centralized source of truth for the services an organization offers. It provides customers with a clear understanding of what they can request, the associated costs, and the expected service levels. In a CDS environment, a well-maintained catalog is essential for managing user expectations, enabling self-service, and ensuring that the service delivery process starts with accurate information and clear requirements from the customer's perspective.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Portfolio
Why it's wrong here
The Service Portfolio includes the entire lifecycle of services, including those in the pipeline or retired. It is a strategic tool, not an operational one. The Service Catalog is a subset of the portfolio, focused specifically on services available for current use by customers to request and receive support.
- ✓
Service Catalog
Why this is correct
The Service Catalog provides the customer-facing view of the services offered. It is the primary tool for users to understand what services are available, how to request them, and what they can expect in terms of delivery and support, making it fundamental for effective service request management and alignment.
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Service Level Agreement (SLA)
Why it's wrong here
An SLA is a documented agreement between the provider and the customer regarding service performance levels. While it is related to the services in the catalog, it is not the catalog itself. It defines the quality and speed of the service, not the list of services available for request.
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Configuration Management Database (CMDB)
Why it's wrong here
The CMDB is a technical database used to track configuration items (CIs) and their relationships. It is intended for internal IT use to support change and incident management. It is not designed for customer access and does not serve the purpose of informing customers about available services and their features.
About these practice questions
Courseiva writes every ITIL4-CDS question from scratch — 155 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert/AXELOS exam blueprint
This ITIL4-CDS practice question is part of Courseiva's free PeopleCert/AXELOS certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4-CDS exam.